About the Company
This is a on site role in Biggleswade.
About the Role
Key Responsibilities
* Application Support (2nd Line)
* Investigate, diagnose, and resolve application-related incidents and service requests, ensuring timely resolution and minimal business disruption.
* Escalate complex issues where required and ensure effective follow-up with internal teams and external vendors.
* * Incident Management & Triage
* Conduct structured incident triage and root cause analysis to prevent recurrence.
* Maintain service quality standards through accurate documentation, issue tracking, and reporting.
* * Project Delivery & Application Enhancements
* Support the planning, coordination, and delivery of new application rollouts and system enhancements.
* Manage defined workstreams or end-to-end application projects under the guidance of senior IT stakeholders.
* * Change Management
* Support and implement major application change requests, ensuring minimal operational risk.
* Coordinate testing, deployment, and stakeholder communications to support smooth adoption.
* * Stakeholder & Vendor Management
* Work closely with internal business users to understand evolving local and regional requirements.
* Maintain effective relationships with third-party vendors and support partners.
* Contribute to the execution of the European application strategy within Solina’s global IT organisation.
* * Training & Documentation
* Produce and maintain user guides, system documentation, and training materials.
* Deliver end-user training for new systems or enhanced functionality.
1.
Qualifications
* 5+ years’ experience in application support, business applications, or application delivery roles.
* Essential experience within manufacturing or industrial environments.
* Exposure to the food industry or food safety standards is highly advantageous.
Required Skills
* Strong working knowledge of the Microsoft ecosystem, including Power Platform, SharePoint, and Dynamics.
* Demonstrable project delivery capability, including planning, risk management, and stakeholder reporting.
Preferred Skills
* Proactive, structured, and solution-focused approach.
* Strong communication and interpersonal skills, with experience operating in multicultural and multilingual environments.
* Ability to manage multiple priorities in a fast-paced, operational setting.