A Key Holder collaborates with the store management in supervising store operations and leading an engaging and inspiring store environment for customers and the team. This role involves driving sales, monitoring key metrics, and developing team members. It is a key holding position.
Brand Experience
* Influence: Acts as a brand representative reflecting company values; partners with store leadership to create an engaging experience that appeals to FP customers.
* Customer Connection: Empowers the team to drive sales through personalized service, styling, and outfitting recommendations; creates inspiring selling initiatives to enhance the customer experience.
* Utilize In-Store Technology: Ensures a seamless omni-channel shopping experience by understanding and utilizing store systems and applications.
Leadership & Team Management
* Empowerment: Acts as an elevated team member, exercising decision-making and multitasking while prioritizing service over tasks.
* Lead by Example: Manages the store environment and customer experience by maintaining an energized pace, positive team attitude, and effective zone management.
* Share Knowledge: Takes initiative in teaching product knowledge, brand messaging, and delivering exceptional customer interactions using resources like Threads, MPOS, the Freeway, and voice of customer tools.
Visual & Business Operations
* Store Operations: Supports daily opening and closing procedures and overall store operations.
* Support Product Flow: Collaborates on shipment processing, restocking, and product placement, maintaining visual standards and ensuring timely omni-channel order processing.
* Awareness: Adheres to safety standards, maintains inventory accuracy, reduces product loss, and follows company policies to support store profitability.
Communication & Relationships
* Communication: Responds to and shares information actively; participates in meetings, initiatives, and brand focuses.
* Positivity: Demonstrates eagerness to learn, openness to feedback, and uses positive communication to enhance customer experience.
* Mentorship: Guides and develops stylist team members; focuses on personal development and career progression.
Additional Qualities and Benefits
* Energy and happiness that positively influence others.
* Builds natural relationships, embraces diversity, and exhibits clear verbal communication skills.
* Thrives in a fast-paced, evolving environment.
* Work-Life Balance: Offers 'Life Leave' for significant life events, in addition to annual leave.
* Wellbeing: Provides Employee Assistance Program, gym discounts, private medical insurance for eligible employees.
* Employee Discounts: Up to 40% at URBN Brands.
* Travel Benefits: Season ticket loans, cycle to work scheme for eligible employees.
* Development: Supports structured learning and ongoing development opportunities within the business.
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