Job Description for Account Manager at Hilti
As an Account Manager, you are the face of Hilti and the foundation of our direct sales model. This role involves engaging in meaningful interactions with customers, adopting a consultative approach to support them in enhancing productivity, safety, and sustainability.
About Hilti
Hilti is committed to innovation that improves productivity, safety, and sustainability in the global construction industry and beyond. We foster strong customer relationships, creating products and solutions that make construction better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores possibilities, leverages potential, owns personal development, and builds lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked among the top 20 UK’s Best Workplaces by the Great Place to Work institute.
Role Responsibilities
* Visit sites and customers in the field, asking open questions to understand their needs, and listening to tailor solutions accordingly.
* Demonstrate innovative products and state-of-the-art software to customers on-site.
* Develop ‘focus’ customers by building relationships and uncovering new business leads.
* Manage your sales area operationally, organizationally, and strategically, utilizing the Salesforce CRM system effectively.
What We Offer
* A passionate, inclusive global team and a culture that supports growth, recognition, and rewards.
* Extensive onboarding, training, and company events in Manchester.
* Incentives for top performers, including trips to destinations like New York City, Milan, and Miami.
* A minimum 10% salary increase after two consecutive years of high performance through our Star Development Programme.
* 33.5 days’ holiday (including Bank Holidays) with options to purchase additional days.
* Private healthcare, life insurance, wellbeing support, a 6% pension contribution, company vehicle, fuel/charging card, laptop, and mobile phone.
* A £2,000 reward for referring a successful candidate.
Candidate Requirements
* Customer-facing or sales experience in any industry.
* Solution-oriented mindset to identify customer pain points and provide suitable solutions.
* Alignment with our values: commitment, teamwork, courage, and integrity.
* Resilience and adaptability to interact with all customer levels.
* Motivation and drive to succeed and overcome challenges.
* Curiosity and a passion for learning and growth.
* Excellent organizational skills for managing time and priorities independently.
* Full manual UK driving license is essential for visiting customers on-site five days a week. Please disclose any points on your license along with expiry dates.
Who Should Apply?
We welcome applicants from diverse backgrounds, including those with no prior experience in sales or construction. Success at Hilti depends on teamwork and ability, not background. Please apply for only one role, as the team will assign you where your skills fit best. The application process involves uploading your CV, answering brief questions, an online assessment, and a short pre-recorded video interview. Successful candidates will undergo interviews with a Regional Manager, a day-in-the-life 'field ride,' and a final interview with a Sales Director. We cover travel expenses for in-person interviews.
If no suitable role is available now, we will keep your details for future opportunities and stay in touch. Hilti values diversity and is an equal opportunity employer, welcoming contributions from all team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion, or family status.
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