Overview
AXA UK Royal Tunbridge Wells, England, United Kingdom
It’s an exciting time to join the AXA team. We’re investing in smarter digital services and AI-powered operational excellence. We’re looking for a GenAI Architect – seasoned platform or solution architects with strong foundations in enterprise platforms and data, and a growing focus on AI-powered, GenAI-enhanced, and agentic systems. Reporting to the Head of Data Architecture, you’ll shape how AXA adopts and scales intelligent automation, language models, and agentic AI capabilities across customer-facing products and internal operations.
You’ll define architecture patterns, guide delivery teams, and collaborate with engineering, product, and data colleagues to bring intelligent assistants, copilots, and workflow-optimising AI systems to life. You’ll work with teams to enable LLMs, GenAI, and agentic automation within business workflows. AXA supports flexible working; expect to work at least two days a week away from home with a plan to increase to three days a week in the future. Flexible arrangements can be discussed with Talent Acquisition.
What you’ll be doing
* Defining and evolving the enterprise GenAI and broader AI architecture roadmap aligned with AXA’s data and digital strategy
* Leading the design of enterprise solutions that embed LLMs, GenAI, and agentic automation into business workflows
* Designing solutions that connect structured and unstructured data sources and platforms (e.g., Databricks, Microsoft 365, SharePoint, Salesforce, Guidewire, ServiceNow, Workday) into AI pipelines
* Providing technical leadership and guidance for pilot and solution delivery teams, building reference implementations and scaling successful patterns
* Partnering with platform and engineering teams to enable LLMOps and AgenticOps capabilities – prompt lifecycle management, model observability, caching, evaluation and governance
* Contributing to the growth of an AI-ready architecture practice within AXA, including knowledge sharing and reference implementation development
* Collaborating with business teams to identify and shape use cases for AI-powered automation, intelligent summarisation, triage, classification, and advisory systems
* Supporting integration with messaging systems, event-driven architectures, and API ecosystems as part of AI solution delivery
What you’ll bring
* Strong solution architecture experience in enterprise environments, spanning cloud, data, API integration, and business applications
* Experience designing and/or integrating AI-powered systems into operational workflows – including intelligent assistants, generative search, intelligent summarisation, automation platforms, or AI-enabled UIs
* Knowledge of GenAI models and patterns (e.g., retrieval-augmented generation, agent-based architectures, orchestration frameworks)
* Experience with messaging technologies, event mesh concepts, and API-driven integration
* Working knowledge of AI governance frameworks such as ISO/IEC 42001, NIST AI RMF, or EU AI Act and understanding of responsible AI principles for design
* Strong stakeholder engagement skills across business, engineering, and data teams
* Proven experience with Azure-native services (e.g., Azure OpenAI, Azure ML, Cognitive Search, Microsoft 365 extensibility, Azure Databricks) or alternatives
* Knowledge of architectural patterns for secure access to structured and unstructured data, including classification, masking, and policy enforcement
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer
* Competitive annual salary dependent on experience
* Annual company and performance-based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10 x annual salary)
* Private medical cover
* 28 days annual leave plus Bank Holidays
* Option to buy up to 5 extra days leave or sell up to 5 days leave
* Wellbeing services and resources
* AXA employee discounts
To apply, click the “apply for this job” button, log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate based on protected characteristics. If you have a long-term condition or disability and need adjustments during the application or interview process, AXA offers the Accessibility Concierge. For support, please email lauren.standen@axa-insurance.co.uk.
Who we are: AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. We are committed to supporting your growth and development.
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