Location
Hybrid with UK‑wide travel
Salary
£34,000 – £38,000 per annum, depending on experience plus benefits
Schedule
Fixed‑term contract - 6 months
About the Role
As an Account Manager in our Employment, Skills and Training team, you’ll drive growth by helping employers unlock the power of apprenticeships to develop their workforce and create long‑term positive impact. Your work will directly improve access to high‑quality apprenticeship programmes, supporting learners, businesses and communities. You’ll help employers navigate funding, understand apprenticeship pathways and invest in future‑focused development that creates meaningful, lasting change.
What you’ll do
* Lead employer engagement activity with a focus on apprenticeship solutions, identifying opportunities and promoting programmes that meet employer workforce needs.
* Advise employers on apprenticeship funding including the Apprenticeship Levy, co‑investment, eligibility rules and compliance requirements.
* Use your sales experience to grow accounts, build strong employer relationships and convert demand into apprenticeship starts.
* Work closely with internal colleagues to ensure learners and candidates are matched effectively to apprenticeship opportunities, maintaining quality and employer satisfaction.
* Monitor account performance, track starts, completions and employer feedback, using insights to shape service improvements and strengthen engagement strategies.
Does this sound like you?
You’ll be a great fit for this role if you have…
* Experience working with apprenticeships, including funding rules, levy processes and programme requirements.
* A proven track record in sales, business development or employer engagement.
* Strong communication and relationship‑building skills, able to influence and guide stakeholders at all levels.
* Analytical thinking and the ability to use data to drive decisions and identify opportunities.
* Excellent organisation and time‑management skills, with the ability to work independently and manage multiple accounts across the UK.
Vetting and Checks
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
What We Offer
* Holidays: Up to 25 days plus bank holidays
* Pension: Up to 6% contributory pension scheme
* Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres, and 24/7 access to a virtual GP service
* Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Charity: Paid volunteering day, tax free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
* Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team directly on 0345 010 4000 to discuss.
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