1. German speaking Customer Service Administrator needed for a retail manufacturer
2. 9 month contract in London with scope to be kept on
About Our Client
The client is a high end Scandinavian manufacturer who service retail businesses across Europe. They have a highly supporting Customer Service team with excellent training and a multicultural office set up which services different regions.
Job Description
As the German speaking Customer Service Agent, you will:
3. Manage customer enquiries via email and phone, ensuring prompt and professional responses.
4. Process and track customer orders, ensuring accuracy and timely delivery.
5. Maintain accurate records of customer interactions and transactions in the system.
6. Coordinate with internal teams to resolve customer issues and ensure satisfaction.
7. Prepare and distribute customer-related reports and documentation as required.
8. Assist in the development and improvement of customer service processes and workflows.
9. Support the team with general administrative tasks, including filing and data entry.
10. Adhere to company policies and ensure compliance with industry standards.
The Successful Applicant
A successful Customer Service Admin should have:
11. Fluent German and English language skills
12. Experience in Customer Service
13. Be able to navigate different systems and solve complex customer issues
14. Ideally have order processing experience
What's on Offer
You will be paid £36,000 with company benefits and scope to become permanent.