Product manager - unified communications & customer engagement

Job Description

A technology-driven organisation is looking for a Product Manager to help shape the future of its communications and customer engagement platforms.

Hybrid working - 2/3 days per week in the office in Poole, Dorset

.
This is an opportunity to take ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications — helping deliver smarter, more connected experiences for both employees and customer

s.
Working within a collaborative and fast-moving digital team, you’ll play a key role in driving product improvements, platform innovation and user experience across a modern communications ecosyst

em.
This is an environment where ideas are welcomed, innovation is encouraged and people are trusted to make an impact. The culture is collaborative, energetic and forward-thinking, with teams working closely together to solve problems, improve experiences and deliver meaningful cha

nge.
There’s a strong focus on continuous improvement, modern technology and giving people the autonomy to take ownership of their

work.
This role would suit someone who enjoys solving problems, improving digital experiences and working closely with technical and operational teams to deliver meaningful change in a business that values creativity, pace and fresh thi

nking.
What You’ll B

• e Doing Owning and evolving the product roadmap for communications and collaboration p
• latformsDriving improvements across Zoom and omni-channel engageme
• nt toolsWorking with Engineering, IT and Operations teams to deliver new features, integrations and enha
• ncementsHelping shape how communication technology supports customer journeys and intern
• al teamsGathering requirements, prioritising initiatives and turning ideas into deliverable
• outcomesUsing feedback, data and user insight to improve platform adoption and ex
• perienceSupporting platform upgrades, migrations and continuous improvement ini
• tiativesManaging relationships with technology partners and
• vendorsChampioning a user-focused, product-led approach across the

business
What We’re Lo

oking For
We’re looking for someone product-minded, collaborative and delivery-focused, with experience working on digital platforms or communications tec

hnologies.
You might currently be a Product Manager, Solutions Engineer Product Owner, Digital Product Analyst or working in a communications/collaboration environment with strong produc

t exposure.
You’ll i

• deally have: Experience working with collaboration, communications or customer engagem
• ent platformsA strong understanding of product delivery and road
• map ownershipExperience working with cross-functional tec
• hnology teamsAn interest in digital experience, automation and modern workpla
• ce technologyStrong stakeholder and communi
• cation skillsA proactive mindset with a focus on continuou
• s improvementThe ability to balance business needs, user experience and technic
• al capabilityExperience with Zoom, UCaaS, telephony or omni-channel platforms would

be benefic

• ial Why Apply? High-visibility role with genuine ownershi
• p and influenceOpportunity to shape modern communications technology acro
• ss the businessCollaborative, supportive and innovati
• ve team cultureStrong investment in digital transformation and mo
• dern technologyFlexible, forward-thinking work
• ing environmentExcellent opportunity for growth, progression and car
• eer developmentA business that values new ideas, energy and continu

ous improvement