Overview
Administrator Wayleave Department Stockton-on-Tees, TS18 3TU
Full-Time, Permanent Competitive Salary & Benefits
We’re looking for an Administrator to join our busy Wayleave Department in Stockton on Tees. This is a fantastic opportunity to be part of a team responsible for managing over 60,000 landowner consents and delivering high-quality customer service to both internal and external stakeholders. This role offers excellent development potential through a pay-point based framework linked to competence, performance, and experience. You’ll be rewarded for continuous improvement and great performance, with full training provided. The hours of work are Monday to Friday 8:30am and 4:40pm.
Responsibilities
* Responding to customer and landowner enquiries via phone and email.
* Completing simple legal agreements and processing compensation payments.
* Supporting Wayleave Officers by updating customers and landowners on project progress.
* Managing workflow tasks and assisting with planning submissions and payment reassessments.
Qualifications
* Competent in Microsoft Word and Excel
* Excellent communication and customer service skills
* Attention to detail, highly organised and analytical
* Previous customer service experience
* Ability to handle multiple enquiries efficiently
Benefits
* Salary Sacrifice EV Car Scheme
* Pension with a leading provider and employer contribution
* Personal Wellbeing and Volunteer Days
* Private Medical Insurance
* Free 24/7 365 Employee Assistance Program (including counselling and legal advice)
* Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax-Free Bikes
* Personal development programme
Next Steps
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us
Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
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