Job description
Office based role providing customer service to Key Account Customers.
Hours of Work: Mon-Fri : 8am / 9am - 5pm
Salary : £26,000 - £28,000
Duties
1. First point of contact for Key Accounts
2. Taking detailed information over the phone from customers
3. Completing online job orders
4. Liaising with teams on site about work / maintenance / repairs to be completed
5. Confirming works are completed and closing job orders on the system in preparation for invoicing
6. Accurate record keeping of information related to each customer order
Candidates should
7. Be IT literate with MS Excel experience
8. Have strong organisational skills.
9. Have a minimum of two years administrative experience in a similar role Helpdesk Operator or Sales Administration
10. Ability to work as part of a team to meet agreed deadlines