As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment across the estate.
The role aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.
The working hours are 35 hours per week, with shift patterns Monday to Friday:
* 08:00 – 15:30
* 09:00 – 16:30
* 10:30 – 18:00
* 11:30 – 19:00
Additionally, you will work on a rotational basis on Saturdays, 08:00 – 15:30, every 6 weeks.
We offer hybrid working, supporting in-office collaboration and home working. You will spend at least two days per week, or 40% of your time if part-time, based at our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.
Your responsibilities include answering calls, managing larger repairs, and ensuring appropriate actions are taken by our supply chain. You will work closely with the wider Property Services team to support colleagues across the estate, managing workflows to meet deadlines and finding solutions outside of standard processes.
Key minimum requirements include:
* Telephony-based customer service experience
* Excellent communication skills
* IT literacy, including MS Office and Excel
* Ability to multitask and manage multiple workflows
* Resilience and a positive problem-solving attitude
Our customer-first behaviors are:
* Feel what customers feel - Empathize and understand customer needs
* Say it straight - Communicate honestly and clearly
* Push for better - Challenge the status quo and seek continuous improvement
* Get it done - Prioritize impactful actions and be accountable
We encourage demonstrating these behaviors in your application. We are a purpose-driven organization, owned by our members, committed to fairer finances and customer-centric service.
If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We respond to all applicants and will contact you after the closing date.
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