Senior Claims Specialist Gloucester / Remote Up to £40,000 Dependant on relevant experience What’s in it for you? Work from home | Join the original pioneers of Income Protection Insurance | Work in an award-winning, member-first organisation | Enhanced maternity / paternity | Private medical insurance Must Have’s * At least 5 years’ experience in Income Protection claims handling * Deep understanding of the Income Protection claims lifecycle * Strong decision-making ability and confident in handling complex cases * Ability to interpret medical and employment documentation with accuracy Nice to Have’s * Experience in other types of health or protection insurance (e.g. Life, Critical Illness) * Familiarity with regulatory and data protection considerations within insurance So, what will you be doing? * Carefully review new claims by checking medical, financial, and job-related information. * Actively manage ongoing claims, clearly explain decisions to members (mainly by phone), set the right expectations, and keep thorough records. Refer to managers, medical officers, reinsurers, or others when needed. * Support less experienced team members by sharing knowledge, offering guidance, and leading case study discussions to help them grow. * Lead or contribute to projects that improve efficiency and streamline claims and administration processes. * Handle complaints, including those involving the Financial Ombudsman, following all regulations and internal procedures. * Act as a subject matter expert, representing the Claims team and offering insights to help guide decisions and manage risks. * Assist with internal and external audits as needed. Extra information * Work from home with an expectation to go into a Gloucester based office at least once a month * Parking available at office * Fantastic list of benefits Interested? Send your most up-to-date CV to Georgie at i2i recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion