Overview
LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team. You’ll be based at the Severn Trent Centre Head Office in Coventry and work within our IT Operations team, reporting directly to the Head of IT Operations. This is a 37-hour-per-week role, Monday to Friday.
Responsibilities
* Own the oversight, development, and optimisation of monitoring systems and management tools across the IT estate.
* Ensure monitoring, alerting, and capacity management processes are reliable, efficient, and provide actionable insights to support proactive IT operations.
* Drive the implementation of modern monitoring platforms and build reporting frameworks for technical debt and capacity forecasting.
* Develop AI-driven operational solutions to improve resilience and service quality.
* Oversee the health and performance of platforms, delivering actionable insights and forecasting to keep operations running smoothly.
* Design solutions that evolve towards AI-Ops to enable smarter, automated issue resolution.
* Collaborate with infrastructure, applications, and service teams to ensure data is reliable and impactful.
* Act as the subject matter expert to guide tool selection, set best practices, and advise senior stakeholders on future roadmaps.
* Lead a dedicated analyst and drive continuous improvement through automation and data-driven strategies.
* Stakeholder-facing responsibilities include translating monitoring and capacity data into actionable recommendations for engineers, managers, and senior stakeholders.
Location and Team
You’ll be based at Severn Trent Centre Head Office in Coventry. You’ll work within the IT Operations team, reporting directly to the Head of IT Operations.
Requirements
* Proven experience in building, configuring, and rolling out enterprise monitoring platforms.
* Hands-on experience with Azure estate, Azure Monitoring, and System Center Operations Manager (SCOM).
* Solid understanding of capacity management, forecasting, and technical debt reporting methodologies.
* Experience delivering monitoring solutions that integrate with IT Operations processes and tooling; ability to translate monitoring and capacity data into actionable recommendations for engineers, managers, and senior stakeholders.
* Strong leadership and mentoring skills; experience managing and guiding technical staff.
How We Work
We value a caring culture that collaborates to achieve, grow, and develop. While in-office collaboration is common, flexible working from home is supported when needed.
Benefits
* 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
* Annual bonus scheme (up to £2,225, subject to eligibility)
* Family-friendly policies (including a year off fully paid maternity and adoption leave)
* Leading pension scheme – double your contribution (up to 15% when you contribute 7.5%)
* Sharesave – the option to buy Severn Trent plc shares at a discounted rate
* Dedicated training and development with our Academy
* Electric vehicle scheme and retail offers
* Two paid volunteering days per year
LET’S GO We can’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.
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