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Customer services officer

Oxford
Reed
Customer service officer
Posted: 20h ago
Offer description

Job Description

Selective Licensing Applications Officer – Start Immediately!

Oxford-based Council | Hybrid Role | Interim Position £13.12 PAYE / £16.52 Umbrella per hour

Are you ready to make a real impact in Oxford’s private rented housing sector? We’re looking for an enthusiastic, motivated, detail-driven individual to join our client’s Selective Licensing Team ASAP while the council recruits permanently!

Why This Role Matters

Since September 2022, all private rented homes in Oxford require a licence under the Selective Licensing scheme. With nearly 50% of Oxford homes privately rented, this work is essential to ensuring landlords meet safety and management standards

You’ll be part of a busy, proactive team ensuring the smooth administration of this important scheme — and you’ll be doing work that directly benefits Oxford residents .

What You’ll Be Doing

Every day will be different! You’ll be:

Handling customer calls Responding to a high volume of emails Using detailed procedures & complex systems to process licensing applications Working in a fast-paced environment where processes evolve with legislation Delivering excellent customer service to landlords and residents Learning quickly and applying new information confidently

This is a brilliant entry-level opportunity, and full training will be provided!

Hybrid Working (with initial office-based training)

For the first 2 months, you’ll be in the Oxford office while you train.After that? Enjoy mostly remote working, with only 1–2 office visits per month. perfect for flexibility!

Growth & Progression

As you develop, your performance and dedication will be recognised The council offers a Career Grade scheme, giving you the chance to move up to a higher pay grade once probation and performance milestones are met

Ideal Candidate

You’ll thrive if you: Love helping customers Have a strong eye for detail Learn quickly Enjoy varied, fast-paced work Want to grow your skills within a supportive team

If you’re keen to join a team that successfully handles HMO Licensing, Planning, Housing, Right to Buy, Building Control, Taxi Licensing, Land Charges, Street Naming and Numbering, then we want to hear from you!

Contract Type

This interim role has potential to transfer into a 12-month fixed-term contract, with the possibility of renewal.

Ready to start immediately? Apply now and help shape safer, better housing in Oxford!

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