Spa Manager Cotswolds
Up to £35,000 basic £40,000 OTE
We are currently looking for a Spa Manager for a luxury Spa in the Cotswolds.
The Spa attracts an affluent clientele and the Spa Manager will be expected to understand the audience and be attentive, discreet whilst maintaining a quiet confidence.
Exceptional Customer Service skills are a must as the Spa Manager will require natural empathy with their team and guests, with the ability to be decisive and look after the best interests and well-being of the Spa and its guests.
What we are looking for:
We are looking for somebody that can manage all aspects of the Spa operation. The ideal candidate will be a good team leader with excellent motivational skills to keep the team working at the high standard already in place. Although the candidate may be required to cover treatments, this is an operational and management-based role.
Basic Responsibilities
1. Responsible for overseeing the day-to-day operation of the entire Spa
2. Work closely with the Directors to lead and develop the Spa and team
3. Maintain high levels of standards at all times
4. Deliver in-house training - mentoring therapists in treatments and product sales
5. Management of stock and orders
6. Management of Health and Safety
7. Up-keep and maintenance of the Spa
8. Delivery of Spa treatments as and when required
9. Staff management, Team meetings, 121s and performance Management
10. Rota, payroll and holidays
Skills & Experience:
11. Spa therapy qualification level 2 and 3 is preferred
12. Excellent customer service and communication skills
13. Great attention to detail
14. Must be computer literate with a good level of numeracy and literacy
15. Experience in diary management and bookings
16. Must be efficient, organised and motivated
17. The ability to deliver an exceptional Spa experience, going beyond the guest's expectations
18. Experience in management within a Spa environment is preferred
19. Experience in delivering 5-star service for high profile clientele
20. Experience of working within the luxury Spa environment
21. 5 star experience
22. Industry knowledge & Skills
23. Dedication and commitment
24. Honesty & Integrity
25. Passion and Enthusiasm
What you'll get:
26. Competitive basic salary
27. Commission and bonus schemes
28. 28 paid holidays
29. The opportunity to work for the most prestigious Spa in the Cotswolds
Interviews available immediately