We are seeking an experienced and inspiring Spa Manager to lead our wellness team, oversee daily operations, and continue to elevate the spa to a best-in-class destination, through an exciting new development to the wellness offering at Thyme.
About US
Nestled in the heart of the Cotswolds, Thyme is a restored historic manor and farm - not simply a hotel, but a considered collection of experiences including a 31 bedroom hotel, award-winning spa, cookery school, restaurants, and working farm. Rooted in a passion for the land, food, and entertaining, Thyme brings together local heritage, beauty, and conservation, with nature at its heart.
Our exclusive setting blends refined hospitality with a deeply restorative approach to health and wellness. We grow our own produce and invite guests to connect with the land, the seasons, and the surrounding landscape - creating a true English country idyll.
Our spa is central to this experience, delivering holistic treatments utilising our own brand of products - Bertioli by Thyme -, exceptional service, and a tranquil environment that reflects the beauty of our surroundings.
We have been named Best Spa Hotel in the UK by The Times 100 Best Hotels and featured in Vogue’s 100 Best Spas in the World for two consecutive years (2024 & 2025).
The Role
The Spa Manager will be responsible for the strategic leadership, commercial performance, and operational excellence of the spa. This is a hands-on role requiring someone who has experience driving business growth, team development, and exceptional guest experiences, and ideally experience as a skilled therapist.
You will foster a culture of professionalism, warmth, and wellness, ensuring the spa operates efficiently, profitably, and in line with Thyme’s brand standards.
Spa Development
This is a particularly exciting opportunity to lead the launch of our new spa development. With planning permission secured for new treatment spaces and indoor hot spa facilities, you will play a key role in guiding the spa into this next phase of growth.
As Spa Manager, your role will encompass operational oversight, team leadership, guest experience management, and strategic support for spa growth. Your approach will ensure that the spa runs seamlessly and every guest leaves with a personalised, high-quality experience.
Key Responsibilities
Leadership & Team Management
* Lead, inspire, and develop therapists and spa receptionists
* Foster a positive, professional, high-performing culture
* Oversee recruitment, onboarding, training, and ongoing performance
* Mentor therapists to elevate treatment standards and guest care
* Lead by example, remaining hands-on with treatments when required
Operations
* Oversee daily spa operations, ensuring exceptional standards of cleanliness, presentation, and health & safety
* Manage the diary, staffing, bookings, and rotas to optimise performance
* Provide reception support when needed, identifying opportunities within the diary
* Oversee stock control, ordering, suppliers, and retail partnerships
* Ensure seamless guest journeys from booking through to post-treatment follow-up
* Manage maintenance across all spa areas, including Orchid House, ensuring consistent standards
* Support ongoing spa development initiatives
Commercial & Financial Performance
* Manage budgets, payroll, cost control, and revenue performance
* Monitor KPIs including occupancy, treatment value, and retail conversion
* Drive revenue through treatments, retail, and promotional initiatives
* Collaborate on seasonal packages and wellness experiences
* Prepare performance reports for senior management
Guest Experience
* Deliver a high-end, personalised service aligned with five-star standards
* Oversee the management of guest enquiries, feedback, and issues with professionalism and care
* Foster a culture of ownership and attention to detail across the team
Spa Development
* Collaborate with management and project teams on the launch of the new spa facilities to deliver a seamless and considered expansion
* Contribute to the evolution of the spa concept, shape and evolve the spa offering, including treatment menus, operations and guest experience
* Identify opportunities for new revenue streams, wellness programmes, and partnerships.
* Recruit, train, and structure the team to support growth, ensuring operational readiness and long-term success
Skills & Experience
Essential
* 3–5 years’ experience in a senior spa leadership role
* Level 3 (or equivalent) qualification in Beauty or Holistic Therapy
* CIDESCO, CIBTAC, NVQ Level 3/4, or equivalent
* Proven experience managing operations, budgets, and KPIs
* Demonstrated leadership and team development skills
* Commercial awareness with a strong retail focus
* Excellent organisation and communication skills
Desirable
* Experience in boutique or luxury hospitality
* Additional spa and beauty qualifications
* Experience developing wellness programmes (retreats, workshops, events)
* First Aid and Health & Safety certification
* Strong hands-on therapist background
* Experience on an opening project
Personal Attributes
* Calm, grounded, and natural leader
* Passionate about holistic wellness
* Detail-oriented with high standards
* Proactive, hands-on, and solutions-focused
* Commercially aware while guest-focused
What We Offer
* Competitive salary
* Staff wellness benefits
* Discounts across the estate
* Ongoing professional development
* Opportunity to shape a leading wellness destination in the Cotswolds