Outbound Call Administrator Salary: Salay £24,570 per annum Hours: Full-time, remote working (with equipment provided) Holidays: 25 days + bank holidays (England), plus an extra day off if your birthday falls on a workday Location: Remote (occasional travel to Bromsgrove HQ for training) We are seeking a dynamic and confident individual to join our team as an iGPR Magic Service Administrator (Outbound Call Administrator). The successful candidate will play a crucial role in providing exceptional customer service to GP practices and insurance customers throughout the report request and retrieval process. Key Responsibilities: * Customer Service Excellence: Deliver outstanding customer service to GP practices and insurance customers, ensuring a smooth and efficient report request and retrieval process. * Collaboration: Work closely with the Head of Insurance Managed Service, Support Team, and Adoption departments to ensure seamless operations. * Validation: Validate GP details when the information provided does not match insurer records, ensuring accurate and timely delivery of report requests. * Communication: Handle inbound emails and update the service dashboard to facilitate the timely return of medical reports. * Outbound Calls: Engage in proactive telephone calls to assist customers (insurers or GP practices) with various tasks, including: * Resolving outstanding report queries. * Assi...