Job Description
IT Support Technician required for my client based in Banbury for a permanent role.
This is an onsite role. Usual hours are 9am-5.30pm with some flexibility required e.g. 8am-4.30pm
Salary approx. £28-32k DOE + bonus
You will be joining established in-house IT team providing 1st & 2nd IT support to staff across multiple offices.
You will be working as part of a small, friendly IT team supporting users, maintaining systems, and helping deliver technology improvements across the business.
Key Responsibilities
* Provide IT support to users across multiple offices
* Manage and resolve support requests through the helpdesk system
* Troubleshoot hardware, software, and network issues
* Liaise with external suppliers and support providers when required
* Assist with maintaining network, device and system security
* Support staff with training and guidance on IT systems
* Contribute to IT projects and continuous improvement of systems
About You
* Minimum 2 years’ experience in an IT support role
* Strong problem-solving and troubleshooting skills
* Excellent communication and customer service skills
* A proactive and team-focused approach
* Strong attention to detail
Relevant qualifications such as CompTIA A+, Microsoft certifications, or HNC/HND in IT would be beneficial.
Technical Experience
* Microsoft 365 administration (Exchange Online, SharePoint, Teams)
* Intune / Endpoint Manager
* Azure AD / Entra ID
* Multi-Factor Authentication and Conditional Access
* Cloud-based systems and security tools
* Cloud telephony systems
About the Team
You will join a small, collaborative IT team responsible for supporting users, maintaining systems, and delivering technology improvements across the organisation. The team is focused on providing excellent service while continually improving systems and processes.