Are you passionate about technology and eager to kick-start your career in IT?
As an IT Apprentice with F1Group, you'll be part of a supportive team that works with schools and businesses every day, tackling everything from setting up computers to keeping networks secure. You'll earn while you learn, get hands-on with real IT challenges, and build skills that can take you anywhere in the tech world.
We've been helping people with their technology for almost 30 years, and now we want to help you. You'll gain practical experience, learn from experts, and be encouraged to grow your confidence as well as your skills. If you're curious, motivated, and ready to start your journey in IT, we'd love to hear from you.
In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
1. Provide customer support via phone and face-to-face interactions.
2. Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
3. Work at our workbenches to fix PC components, and install and configure hardware and software.
4. Assist with customer networking, including servers, firewalls, and switches.
5. Reset passwords, manage user details, and perform data recovery.
6. Participate in site visits for hardware installa...