We are recruiting an Order Handler to join our team based at our UK head office in Ashby de la Zouch.
The purpose of this role is to carry out the handling or orders received by our internal and external customers, this would include data entry of orders, order processing, liaising with purchasing teams and ensuring orders are dispatched on time and other relatabletasks as required.
The workload is demanding but rewarding, so having experience within an order-handling or contact centre environment would be ideal as well as being a self-starter.
You will report to the Team Leader.
The role is a fixed term position (12 months) covering maternity leave.
Your main responsibilities will include:
Data Entry of all orders on to local system
Liaise with purchasing team for purchases
Ensure all orders processed by deadlines locally and globally
Ensure all orders are dispatched on time
Advising customers of orders and deliveries
Ensuring all paperwork is actioned and information collated to send to customers
Action all queries relating to dispatches
Taking customer service calls from Internal & External customers
What we are looking for in you:
Administrative experience
SAP experience, or similar is beneficial (but not essential)
Pass grades in English at GCSE or equivalent
IT skills especially in Microsoft Office, including Excel
The ability to focus on meeting deadline
A team player with the ability to work in a busy service office
Organised, a self-starter and attention to detail
Good customer service skills - verbal and written communication
We offer:
A competitive salary
Annual bonus
Pension, life assurance, income protection insurance
25 days annual leave plus bank holidays
37.5 h/p/w 8:30-4:30pm
Enhanced maternity and paternity pay
Buyor sell holidays
Employee shares save scheme
Retail, leisure and gym discounts
Employee Assistance programme
Quarterly team lunches
Free parking
Convenient office location
Working with a lovely team!
Gallons of free tea, coffee and hot chocolate
Hybrid working available, 4 days required in the office, 1 day workiing from home
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