Here at More Leisure Community Trust, our goal is to encourage active, healthy lifestyles in a safe, warm, clean, friendly, and fun environment. We aim to be the destination of choice for being part of an active community, helping you make MORE of every day. To deliver these services, we seek an enthusiastic and customer-focused team member.
Position: Front of House Team Leader
In this role, you will lead your team to welcome all visitors to the facility warmly and helpfully, reflecting the trust's image and promoting a customer-oriented philosophy. You will handle bookings for the use of facilities both in person and over the phone, accurately entering bookings into the diary and booking system, operating at Front of House, and managing cash and stock correctly. Additionally, you will replenish stock in reception and ensure the area is clean and tidy.
You will contribute to creating a safe, fun, and professional working environment with excellent development opportunities and free gym membership.
About the Employer
Serco manages these facilities on behalf of the Trust.
Candidate Requirements
You should have experience leading a team and similar experience in customer service. We are looking for a passionate, enthusiastic individual who takes pride in delivering the best service possible and is willing to go the extra mile for customers.
Additional Information
We are a Disability Confident employer, offering an interview to any applicant who discloses a disability and meets the minimum criteria for the role.
Why Work With Us
* Meaningful work that ensures communities receive exceptional service and a safe, fun environment to stay healthy and connected.
* Opportunities for internal progression, skill development, and training.
* Dedicated staff committed to excellent service.
What We Offer
* Free membership at the Centre, with discounted classes and facilities.
* Excellent development and training opportunities.
* 6% employer-matched pension contribution.
* Up to 21 days of annual leave plus public holidays.
* Life assurance up to 2x base salary.
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