Salary: £26,500 - 28,500 per year Requirements: Graduates or early-career 1st line IT Support engineers with a basic knowledge of routing, switching, and VLANs Drivers with UK Licence and access to own vehicle Excellent customer service and communication skills Responsibilities: Serve as the first technical point of contact for ISP and Parks customers Respond to incidents, service requests, and monitoring alerts related to connectivity, CPE, core ISP services, and park edge networks Provide remote troubleshooting and hands-on field support Attend customer sites for Priority 1 incidents, service impacting outages, router swaps, circuit turn-ups, and planned maintenance activities Take ownership of tickets from logging through to resolution or escalation, ensuring clear communication and accurate updates Technologies: Support Network Security More: We are Modern Networks, established in 1999 as the leading specialist provider of managed IT and Telecoms services. Our independent Internet Service Provider (ISP) serves customers across the UK, primarily focusing on science parks, commercial properties, SMEs, and education. In this role, you will gain hands-on exposure to real network faults and structured troubleshooting while working with knowledgeable and supportive colleagues. We are committed to fostering a diverse and inclusive work environment that values work-life balance, offering 25 days of annual leave plus bank holidays and opportunities for growth. last updated 10 week of 2026