NWM/600 Hours : Full Time – 37.5 hours per week Work Pattern : Monday - Friday - with on call duty required S alary: £43,435 per annum Location: Norwich, North, East, South and West (Base location Sale Road Norwich) * Due to the nature of the role a driver licence and access to a vehicle is essential for this role, mileage is paid at 45p per mile for cars after your home to work base mileage is deducted. About Norfolk and Waveney Mind Norfolk and Waveney Mind is a leading mental health charity across Norfolk and Waveney, supporting local people each year. Our mission is simple: we believe no one should have to face a mental health problem alone. We are seeking a highly motivated, compassionate, and strategic leader to join us as Head of Service. This is a pivotal senior leadership role responsible for the strategic and operational oversight of our mental health services across Norfolk and Waveney. Working closely with the Director of Operations and the wider Senior Leadership Team, you will ensure our services are safe, high quality, person‑centred, and aligned with our long‑term vision and strategic aims. In this role, you will: Oversee multiple service areas, ensuring consistent quality, compliance, and impact. Lead service development and innovation, responding to community needs and emerging opportunities. Champion robust safeguarding practices and strong operational governance. Support, develop, and inspire service managers and their teams. Drive a culture of continuous improvement, learning, and wellbeing. Build strong partnerships with commissioners, partners, and stakeholders. This is an exciting opportunity for someone who thrives on shaping services, improving outcomes, and empowering teams to deliver their best work. We are looking for someone who can bring: Significant leadership experience within health, social care, or mental health services. A strong understanding of service delivery models, safeguarding, risk, and operational management. The ability to balance strategic thinking with hands‑on leadership. A passion for improving the lives of people with mental health challenges. A collaborative, compassionate, and values‑driven approach. If you are a strategic thinker, an empathetic leader, and someone who wants to make a genuine, lasting difference, we would love to hear from you. Please refer to the job description for more information. Job Description: JD Head of Service NWM.pdf Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the HR: [email protected] Should you wish to have an informal chat about the role, please contact Recruitment: [email protected] Closing Date: Sunday 15th February Interview Date: TBC We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. How To Apply *Candidates are required to complete an application form, the link to the application form can be found here Norfolk and Waveney Mind - Application Form.docx once you have downloaded and completed the application form you will be required to upload your application form via the “ Apply for this job”. If you need to contact us please contact the HR Department on 0300 330 5488. Norfolk and Waveney Minds Equity Statement We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported. Safeguarding Statement Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks. We kindly request that recruitment agencies do not contact us regarding this role. Recruitment Guidance for Candidates.pdf