Claims Handler – Prompt Resolution Team Leeds (Hybrid – 4 days office / 1 day home)
Full-time | Permanent
What you’ll be doing:
* Take ownership of your own portfolio of claims from first notification through to settlement;
* Manage a mixed caseload of low-value injury (EL/PL) and property damage claims;
* Investigate claims, review policy coverage and make fair, informed decisions;
* Work closely with policyholders, brokers and loss adjusters;
* Build strong relationships and deliver excellent customer outcomes;
* Prioritise workloads and progress claims efficiently in a fast-paced environment;
* Contribute to continuous improvement and team projects.
What we’re looking for:
We are open-minded on background; what matters most is your potential. You might come from:
* Insurance claims, underwriting, broking or operations;
* Property or liability claims;
* Customer-focused roles within insurance;
* A legal or academic background (e.g. law graduate).
You’ll bring:
* Strong communication and relationship‑building skills;
* A proactive, problem‑solving attitude;
* Organisational and attention to detail;
* Confidence speaking with customers;
* A genuine desire to learn and build a long-term career.
What’s in it for you:
* Competitive salary and great annual bonus;
* Hybrid working (4 days in Leeds, 1 day from home);
* 25 days holiday plus bank holidays (option to buy/sell);
* Private medical, dental and a strong pension scheme;
* Fully funded professional qualifications (CII);
* Clear progression routes into senior, specialist or leadership roles;
* A genuinely supportive, people-first culture;
* Real exposure to experienced colleagues and leadership.
About Markel:
Markel is a Fortune 500 global specialist insurer, with over 60 offices worldwide. We are proud of our values: We’re all about people, We win together, We strive for better, We enjoy the everyday, We think further. These principles guide everything we do — from how we support customers to how we develop our people.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role, we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
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