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ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments
We’ve secured multi-million dollar funding and are backed by top investors, including Y Combinator, with a strong pipeline of customers that features some of the largest insurance companies in the world
What we are looking for:
We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across fraud, complaints and quality assurance (including payment controls). The candidate will require experience in at least one of these lines of business: Pet, Travel, Property, Warranty.
Key Responsibilities:
Review and authorisation of claim payments raised by claim handlers, ensuring robust financial controls
Quality assurance feedback and coaching delivery to claim handlers
Investigation and management of potentially fraudulent claims, ensuring fraud identification and indemnity control
Investigation and management of escalated complaints from the claims operation, including issuance of final response letters
Responding accurately to technical referrals from claims handlers
Support the onboarding of new products/partners, through detailed policy wording review, claims handling process definitions and system implementation
Provide continuous process improvement reviews and support
Skills and Experience required:
Minimum of 5 years experience in insurance claims
Prior experience with at least one of these lines of business: Pet, Travel, Property, Warranty
Experience of investigating and managing potentially fraudulent claims
Experience investigating and managing complaints
Experience in quality assurance of claims, including payment controls
Strong verbal and written communication skills
A team player, always willing to support colleagues for the benefit of the customer and business
Strong attention to detail
Desire to learn new products and skills - we are always learning!
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