Job summary To underwrite and manage a profitable International General Liability book. Main duties Support the Head of Intl GL in writing a profitable International General Liability book Take responsibility for part of the International General Liability class of business Support the production of a business plan for review and agreement by Divisional Head Input into the monthly and quarterly forecasting process for the International General Liability class Underwrite in accordance with underwriting authority and the business plan Seek out new business opportunities through liaison with brokers and clients Review of new and renewal risks including slip analyses, perform rating/benchmark analyses and undertake premium monitoring Liaise with brokers and develop good working relationships with broking and support teams Liaise with other business areas within Chaucer as required, including credit control, claims, internal risk review, actuarial etc. Use market, industry and other sources to enhance awareness of technical factors and developments relevant to portfolio underwriting and the Int GL market in general Peer Review of risks as allocated under the peer review selection criteria and responsibility matrix as set out in the Underwriting Manual. Responsibility for the accuracy and upkeep of written premium data on Charisma and other systems for all risks written within the area of responsibility Prepare reports and statistical information as required by senior management Assist in the continuous assessment of rating and benchmarking models Travel to visit existing and potential clients as required Ensure compliance with and maintenance of syndicate systems Compliance with Lloyd’s regulations and byelaws Regulatory Responsibilities Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers. Manage the relationships with Customers, Agents and Service Providers: Advise, assist and service customers on insurance and risk matters to promote customers’ satisfaction; Foster positive relationships with Customers and attain an understanding of their needs; Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate; and, Complete all required annual product review assessments to agreed timescales with approvals obtained and recorded Follow all Chaucer Group Product Governance processes in the UCM and obtain appropriate approvals Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers. Skills and Competencies Relevant class experience Managing Agency experience Excel and Word – Intermediate Mathematics, data and analytical skills Global Macro Economics Able to communicate with different levels and is adaptable Resilient and able to work in a pressured environment Works as part of a team Qualifications ACII qualified ABOUT US Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.