25 days annual leave plus bank holidays, health & dental care options, and pension scheme.
Full time, Permanent
PFW London South East Local Depot, Crayford, DA1 4QX
Whatever the challenge, Parcelforce delivers. Together, we're moving packages around the world, keeping promises and people connected.
We're on the lookout for an experienced Operations Manager to head up a team of 140+ indirect & 5 direct reports at our London South East Depot. It's a significant role: with an average of 84 delivery and collection routes running daily, you'll be crucial to the success of one of our larger operations.
About the role
As our Operations Manager, the most senior manager role within the depot, you'll oversee the collection and delivery of 45,000 parcels per week. It's essential to ensure everything runs smoothly—leading and coordinating manpower and resources. You'll review all key performance metrics, identify trends, and focus on process and customer improvements. By coaching and mentoring frontline managers, you'll maximize operational performance and ensure the highest levels of customer service.
Attendance pattern: 41 hours per week, typically Monday to Friday 07:00 - 15:00, with hours varying based on operational needs.
About you
We are seeking a people-focused, hands-on, visible leader with the following skills and experience:
* Leading and developing managers to improve performance and navigate change
* Building strong relationships with teams, unions, and stakeholders
* Excellent leadership and communication skills in an operational setting
* Experience in express parcels and unionized environments preferred
* Strong analytical skills to interpret management data
* CPC qualification is advantageous
* Ability to negotiate contracts with self-employed owner-drivers
Parcelforce Worldwide provides express parcel delivery across the UK. Employing over 6,000 people across 54 depots, we leverage technology to stay ahead. We seek friendly, committed individuals to join our diverse team.
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Trust is the foundation of Parcelforce. We value transparency about our qualities and career opportunities. Your interview will be your first step, and we will provide questions in advance to help you prepare.
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