Job Description
About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to net zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
About the Role
We are seeking an experienced and visionary Head of Customer Experience (CX) to lead and elevate our customer engagement strategy. This role is responsible for shaping the end-to-end customer journey, implementing best practices, and fostering a customer-centric culture across the organisation. The ideal candidate will possess exceptional leadership skills, a deep understanding of CX methodologies, and a passion for delivering outstanding service.
Key Responsibilities
1. Develop and execute a comprehensive CX strategy aligned with business goals.
2. Lead and inspire cross-functional teams to deliver exceptional customer experiences.
3. Establish and monitor CX metric...