IT & OPERATIONS MANAGER
Location: London (3 days in office) | Salary: Up to £43,000 | Contract: 1 Year Fixed Term Contract (FTC)
About the Role
Join one of London's longest-standing charities, which has supported the community for over a century. Reporting directly to the COO, this new role is crucial for managing the organization's IT, facilities, H&S, and operational functions. You'll oversee outsourced providers, coordinate projects, support strategic planning, and manage IT and facilities budgets. The role offers a dynamic mix, roughly 60% IT and 40% facilities/operational oversight.
Information Technology & Systems
Develop and execute IT strategies with the COO, focusing on service providers, performance metrics, and cost-saving opportunities.
Oversee staff onboarding, including equipment procurement and tool setup.
Manage IT supplier relationships and lead system refresh projects, including audits, vendor negotiations, and lifecycle planning.
Regularly assess and optimize IT systems to meet organizational needs.Facilities, Health & Safety, and Administration
Act as the main contact for property management, coordinating contractors and addressing maintenance issues.
Ensure compliance with building safety regulations, including documentation, risk assessments, and training plans in collaboration with H&S consultants and HR.
Oversee front-of-house operations, reception schedules, and event-related building management.Projects & Operational Oversight
Lead projects such as refurbishments, technology implementations, and procurement initiatives.
Provide operational support for events and administrative needs.
Maintain strong relationships across the organization and regularly update the COO on IT and operational plans.Essential Skills & Experience
Proven project management experience & organizational skills.
Knowledge of IT systems, including Microsoft 365 (Teams, SharePoint, Excel, Outlook).
Able to manage a small team with a proactive and solution-focused approach.
Can negotiate & communicate with internal and external stakeholders.
Basic understanding of health and safety, GDPR, and budget management.
Familiarity with the unique needs of charities and non-profits is advantageous.Annual Leave
25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
After 2 years: +3 extra days of leave.
After 3 years: +1 additional day.
After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.Benefits
Standard Life Pension Scheme
Enhanced Sick Pay, Maternity & Paternity Leave
Employee Assistance Programme, Mental Health First Aid and Employee Eyecare Vouchers
Tenancy Deposit Scheme to help secure your home
Interest-Free Season Ticket Loan for cost-effective commuting
Cycle to Work Scheme
Charity Mentoring Network to support professional development and networkingReady to Apply?
If you're excited by the prospect of managing operations in a dynamic environment and making a tangible impact, we'd love to hear from you. Apply today!
GCS is acting as an Employment Business in relation to this vacancy