Salary: £57,000 – £65,000 per annum, depending on experience.
Location: Hybrid, with 1-2 days a week in our Central London office.
Reports to: Chief Policy and Communications Officer.
Fraud and scams cost consumers and businesses billions every year, causing extensive distress and immeasurable harm. This job helps lead the fight against them.
We believe that fraud and scams will only be stopped by bringing together responsible firms from three sectors – banking, telecoms and technology – to collaborate on solutions. We exist to do this in a unique way: we are cross-sector, sector-neutral, not-for-profit, and industry-led.
We are seeking an experienced membership and account director to drive this mission forward by growing and maximising the value of our membership.
Stop Scams UK: mission and vision
We want to prevent the harm and loss caused by scams. We achieve this by bringing together responsible businesses to stop scams at source.
Stop Scams UK is an industry-led collaboration between financial services, telecoms and tech sectors to build solutions to stop scams before they cause harm. Our members include Google, Meta, all the UK’s big retail banks, and major telcos. Collectively our members deliver over 97% of UK current bank accounts, 90% of online search, 80% of online advertising and 33% of mobile phone connections. The potential impact of this collective is enormous.
We are a sector-neutral, not-for-profit private company, funded by our members. We work closely with the regulators, Ofcom, FCA and ICO as well as Government Departments, Home Office, DSIT and Treasury. Our work stops scams through our product delivery and leadership; R&D to find new ways to stop scams; and wider stakeholder engagement.
We have sophisticated, high-profile members from 3 different sectors and interact with stakeholders at the highest levels of government. We pride ourselves on our collaborative approach and practical thinking: we deliver impact and drive change.
Our strategy is based on three core pillars:
1. Stopping scams at source – primarily enabling sharing of data and intelligence across sectors.
2. Helping consumers protect themselves, through products, services and communications.
3. Making the landscape (legislative, regulatory, commercial, international) conducive to our mission.
The Head of Communications owns the core narrative and channels to communicate Stop Scams UK’s mission across sectors to stop scams at source.
We are seeking an experience communications specialist into the role Head of Communications. This is a central leadership position working in close collaboration with the Chief Executive and Chief Policy and Communications Officer and senior communications officials across members.
Key relationships:
Internal Senior Leadership
* Align messaging to bring senior leadership’s voice into unison.
Membership
* Ensure a consistent view of Stop Scams UK is delivered to members for brand and messaging.
* Provide mutually beneficial amplification of messaging for members and Stop Scams UK.
Media
* Establish Stop Scams UK as an authoritative, proactive voice in the fraud ecosystem.
* Raise continuous awareness of core mission and impact.
Influencers (include political/law enforcement, civic society and suppliers in the ecosystem)
* Establish Stop Scams UK as an authoritative, proactive voice in the fraud ecosystem.
* Raise awareness and build alignment towards core mission and impact.
About the role
You will be responsible for the development and execution of a comprehensive communications strategy that promotes Stop Scams UK’s key messages to our core audiences: our members, potential members, government, regulators & law enforcement, and consumer facing influencers, You will focus on industry collaboration, fraud prevention, and member contributions to fighting fraud.
A key recent communications success is the SSUK-led joint statement, demonstrating the power and intent of our members collaborating. The statement was published exclusively in the Financial Times and supported by a social media campaign that added value to member brands in recognition of their anti-fraud work.
Working closely with our Membership and Account Director, you will develop strong relationships with member organisations to understand their communication needs and scam-related priorities.
This will lead to opportunities for joint campaigns and earned media moments that elevate both Stop Scams UK and its members, spotlighting the collaborative nature of initiatives such as Stop Scams UK’s flagship consumer facing number, 159.
You will also be the central control for the organisation’s latest lines, stats and objectives aimed at external audiences for the senior leadership team. This will bring together the Stop Scams UK business strands of policy and product development, aligning their messaging into a core brief and suite of communications products.
You will set the timeline and delivery for key moment launches, events and media opportunities as well as a consistent stream of engaging awareness and delivery priority messaging.
You will be the primary point of contact for Stop Scams UK for media and press relations to highlight Stop Scams UK’s progress in tech collaboration, policy influence and elevate member recognition.
Responsibilities
* Working with the Chief Policy and Communications Officer you will own the Stop Scams UK communications strategies, developing tools and assets, incorporating measurements and design delivery for:
1. Core business;
2. Member content generation strategy; and
3. Stop Scams UK policy, membership and technology awareness – 159 and data sharing.
* Own Stop Scams UK’s communication tools and channels – including press & media relationships, newsletter and website, social media.
* You will foster a culture that encourages members to partner in the creation of channel content inspired by member insights, policy, product developments, and industry priorities.
* You will own the calendar of events (e.g., BBC Scams Week) and product launches (e.g., Trojan, 159) to create media moments that leads to a steady drum beat of coverage that promotes ongoing interest in the organisation’s impact.
* Reporting to the Stop Scams UK leadership team, Board and members you will own the Stop Scam UK communications reporting proving value in terms of return of investment (ROI) and impact (generation of interest) – e.g. Meltwater for media, analytics for website.
If you are invited for an interview you will be asked to provide a link to a press or communications campaign that you have been a part of creating and delivering.