We are seeking a skilled Technical Support Engineer to join our team.
* As a Technical Support Engineer, you will be responsible for providing first-line support to our customers via call-logging software and on-site assistance as required.
* You will work closely with colleagues to reassign or escalate incidents and requests where necessary, while maintaining accurate records of all calls assigned to external suppliers.
* Your role will involve collaborating with customers to continuously improve service delivery provision and addressing their requests and complaints in a timely manner.
The ideal candidate will possess strong research, writing, and communication skills, as well as the ability to work effectively in a fast-paced environment.
A passion for innovation and financial technology is essential for this position, which also requires exceptional organisational skills, strong attention to detail, and the ability to manage own workload.
Additional responsibilities include:
* Troubleshooting TCP/IP issues.
* Maintaining and building desktops/laptops (HP/Dell).
* Working independently to manage projects in a professional manner.
Benefits:
* Global opportunities for travel and career development.
* Continuous learning and professional skills development.
* Exceptional compensation package with bonus incentives.
Requirements:
* At least 1 year of desktop support experience, preferably in a Financial Services Environment.
* Experience with HP service centre / Remedy / Infra call logging tools.
* Senior Management / VIP Support experience.
* Familiarity with Cisco Unified Call Manager and Bloomberg/Reuters.
* MCITP Windows 7 certification and ITIL v3 Foundation knowledge.
About Us:
We are a leading global financial technology company headquartered in Belfast. Our services are integrated into the latest trends in global tech, including high-performance Networking, Cloud, Security, and AI.
Join us in shaping the future of financial technology!