Go back King's College Hospital NHS Foundation Trust
Private Patient Coordinator
The closing date is 04 November 2025
This key role within the International & Private Patient Service is responsible for delivering a high standard of customer service and ensuring a smooth, seamless patient journey from arrival at Guthrie through to discharge. As a member of the customer care team, the post holder will liaise with a wide range of stakeholders including consultants, UK and international insurers, embassies, private hospitals, and diagnostic departments across the Trust.
Main duties of the job
The role requires excellent organisational and communication skills, with the ability to manage multiple tasks in a pressurised and sensitive environment. In addition to administrative and reception duties, the post holder may support patients with compassionate and pastoral care needs, requiring tact, discretion, and a calm, mature approach.
They will also coordinate with departments such as the Day Surgery Unit and Main Theatres to manage all aspects of private patient bookings and communications. A strong customer-focused approach and the ability to maintain professionalism under pressure are essential to ensure a consistently high standard of service.
To receive and welcome all users of the private patient services in the King's Private Reception, in accordance with the agreed Customer Care Standards.
To register/update patients' details, ensuring that we have obtained, verified and scanned all photographic identification produced.
To ensure that all patients sign a respective 'Letter of Undertaking' in line with Trust policy and procedure. This is a prerequisite for all attendances and is in addition to verifying financial status of patients.
To alert the ward and the inpatient office of the patient's arrival.
To ensure that patients booked for admission are reminded to bring photo ID and proof of address, the day before their admission.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job responsibilities
Please have a look at the attached Job description to see further details to ensure this job is suitable for you.
Person Specification
Education and Qualifications
* NVQ 3 or equivalent experience
* Good level of numeric and literacy.
Knowledge and Experience
* Knowledge of the EPIC/ Compucare Systems
* Previous experience in Health and Safety at work
* Previous experience in a Health care setting
Skills and Competencies
* Ability to work under pressure within a co-operative multi-disciplinary team based working environment
* Ability to work to deadlines
* Excellent problem solving skills
* Understanding of Confidentiality code of practice
* Ability to deal with emotive and difficult patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
King's College Hospital NHS Foundation Trust
£33,094 to £36,195 a year, per annum inclusive of HCAS
#J-18808-Ljbffr