An established and growing technology distributor based in Reading specialising in IP‑based communications, networking, and security solutions is seeking a Technical Consultant to join its experienced technical team. This is a customer‑facing role with a strong focus on Unified Communications (UC), pre‑sales support, and technical enablement for channel partners.
The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value‑added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.
Technical Account Manager - VoIP Systems Job Overview
This is a varied, hands‑on position that blends technical consultancy, pre‑sales support, and training delivery across a range of UC and networking products. You'll work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective solutions.
* Work with sales colleagues to scope and propose technically sound UC and networking solutions
* Deliver product demonstrations and assist with technical aspects of sales pitches
* Support webinars, open days, and industry events with solution‑focused technical input
* Identify and suggest upsell opportunities based on customer needs
Technical Enablement & Training
* Deliver technical product and certification training to partners and internal staff
* Assist in the creation of training materials and technical content
* Plan and run technical workshops and webinars (virtual and in‑person)
* Promote upcoming training sessions in collaboration with the marketing and sales teams
Vendor & Product Engagement
* Act as a technical liaison for key UC vendors and manufacturers
* Maintain up‑to‑date knowledge and certifications across the vendor portfolio
* Attend vendor briefings and contribute to product lifecycle planning
Post‑Sales Support
* Provide 2nd‑line technical support to partners on UC, networking, and security solutions
* Troubleshoot issues via logs, remote sessions, and lab testing
* Escalate to vendors where required and contribute to internal knowledge base articles
Technical Account Manager - VoIP Systems Job Requirements
You'll be a confident communicator and technically capable professional with experience supporting VoIP / UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.
You’ll ideally bring :
* A solid background in VoIP / Unified Comms - cloud or on‑premise IP PBX, SIP, DECT, IP phones
* Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
* Familiarity with network switching, VLANs, and VPNs
* Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
* Experience in a distributor, MSP, VAR, or vendor support role
* Ability to present clearly and comfortably in front of an audience
Technical Account Manager - VoIP Systems Salary & Benefits
Salary dependent on experience likely £35k-£40k
Auto enrolment pension scheme
23 days holiday rising with tenure
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