Customer Research & Insight Manager Location: Ashington or Durham Contract: Permanent Hours: 37 per week (Mon-Fri) Salary: £43,336 per annum Closing Date: 9:00am, 16th June 2025 Our client is looking for a Customer Research and Insight Manager to join their team in Ashington or Durham. If you are passionate about customer voice shaping decision-making and enabling business strategy by promoting a positive, customer-focused culture, they want to hear from you! About the role: * Develop, manage and deliver a research and insights program using a variety of research techniques which drives customer understanding, to ensure the voice of our customers are both considered and involved in business decisions * Identify a solution for, and then manage the collection of, customer satisfaction. Manage supplier relationships, agreeing methodology, questionnaire design, contact strategy and analysis framework. * Understand and map the end to end customer journey and measure to determine pinch points and moments of truth. * TSM oversight to include the managing of supplier relationships, ensuring methodology delivers robust results and is compliant with regulatory requirements, identifying trends and outliers and converting the results into actionable insight, bringing to life through visual storytelling. * Manage a Customer Research & Insight Analyst and collectively deliver a customer segmentation based on mul...