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Service and Parts Manager Material Handling, Stoke-on-Trent
Job Title: Service & Parts Manager for Material Handling and Recycling Equipment
Location: Stoke-on-Trent, United Kingdom
Industry Sector: Service Management, After Sales, Equipment Sales, Recycling, Waste Handling
Company: E.H Hassell and Sons, part of Hassell Engineering Group
Remuneration: £45,000+ plus sales and profitability bonuses
Benefits: 25 days holiday, 4-5% pension
Job Description:
* Manage after-sales service, breakdown, and parts for material handling and recycling equipment
* Lead a high-performance, sales-oriented service department
* Coordinate with sales, technical, and field service teams to optimize operations
* Ensure timely response to service requests and accurate documentation
* Set and monitor KPIs for the department
* Drive growth in service, parts, and breakdown opportunities
Requirements:
* Experience with waste, scrap, or heavy industrial equipment preferred
* Proven success in managing and growing after-sales departments
* Strong customer focus and multi-tasking skills
* Commercial acumen and ability to convert inquiries into sales
* Leadership skills with experience in change management
This position is based in Stoke-on-Trent and is office-based. The role involves managing a team of approximately 12 staff and requires a proactive, customer-focused approach.
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