Job Description
This position is part of the Homeless Prevention Service, committed to reducing homelessness and delivering tailored support to individuals and families in need. You will manage a caseload, assess statutory duties under homelessness legislation, and work closely with applicants to identify solutions and resolve their housing challenges.
The Role Includes
* Casework Management: hold a varied caseload, conduct interviews, gather evidence, and create Personalised Housing Plans tailored to each applicant’s needs.
* Assessing Statutory Duties & Making Legal Decisions: assess applications under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) to determine the Council's legal duties, issue statutory decision letters and ensure compliance with legislation, case law, and local policies.
* Supporting People in Times of Crisis: provide empathetic, practical support to those fleeing domestic abuse, leaving prison, or with mental health challenges; liaise with partner agencies and explore all options to prevent or relieve homelessness.
* Multi‑Agency Collaboration: work closely with statutory and voluntary agencies (social care, probation, health services) to coordinate support and secure sustainable housing solutions.
* Problem‑Solving & Advocacy: negotiate with landlords, housing providers and other stakeholders to resolve disputes, prevent evictions and secure accommodation; advise on tenancy rights, welfare benefits and alternative housing options.
* Compliance & Record‑Keeping: maintain accurate case records, prepare reports and ensure all actions meet statutory deadlines and quality standards.
What You’ll Need To Succeed
* Strong Communication Skills – engage with customers in a compassionate and professional manner.
* Problem‑Solving & Decision‑Making – analyse information, make sound decisions, and find practical solutions under pressure.
* Organisational Skills – manage a busy caseload, prioritise tasks and meet statutory deadlines.
* Negotiation & Conflict Resolution – negotiate with landlords, agencies and other stakeholders to achieve positive outcomes.
* IT Proficiency – use Microsoft Office and case management systems to maintain accurate records and reports.
* Resilience & Adaptability – work flexibly and remain calm in crisis situations.
* Teamwork & Collaboration – work effectively with colleagues and external partners to deliver joint‑up support.
Benefits
* A competitive salary.
* A defined benefit pension scheme based on your career average earnings, with the option for extra voluntary contributions.
* A generous annual leave entitlement with the potential to purchase additional leave.
* A national award‑winning employee health and wellbeing programme.
* Employee benefits scheme giving access to discounts on local and national goods and services.
Working Pattern
Monday to Friday, 9:00 am – 5:00 pm. Hybrid working arrangement combining home and office‑based work; attend the offices throughout Cornwall and work alongside the Homeless Prevention teams at least two days per week. Face‑to‑face client work and a driving licence are required.
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