Implementation Consultant We are seeking an experienced Implementation Consultant to join our professional services team, supporting enterprise clients through the successful delivery and adoption of complex software solutions. This role is critical in ensuring our customers achieve maximum value and operational efficiency through tailored system implementations, best-practice processes, and ongoing support.
Role Overview
Implementation Consultants serve as a key link between our technology and our customers. You will lead the implementation and configuration of enterprise software systems, working closely with client stakeholders to understand business needs, define scope, and deliver solutions that drive measurable outcomes. Your role will be instrumental in delivering a high level of customer satisfaction and long-term solution adoption.
Key Responsibilities
Lead the implementation and configuration of enterprise software products using structured project management methodologies.
Scope and estimate effort required for small- to medium-sized implementation projects.
Deliver high-touch customer service, build strong client relationships, and maintain high satisfaction levels.
Identify and troubleshoot implementation issues, escalating as necessary.
Configure, test, and fine-tune multiple interacting system modules.
Collaborate with client and third-party IT teams to manage data connectivity and integration (e.g., via API or file transfer).
Develop an understanding of the software architecture and infrastructure to support technical discussions.
Build subject matter expertise in the product suite and how it supports customers’ business processes.
Provide project updates and risk assessments to management to ensure on-time delivery.
Offer mentoring and basic training to new team members and clients during onboarding and deployments.
Qualifications
Proven experience independently managing implementation projects.
Proficient in Microsoft Office Suite, CRM platforms, Visio, and advanced Excel.
Strong working knowledge of SQL and data analysis tools.
Excellent written and verbal communication skills.
Self-motivated with strong problem-solving and critical thinking abilities.
Ability to prioritize tasks and manage competing deadlines in a high-paced environment.
Confident in influencing stakeholders and driving decision-making without direct authority.
Comfortable working both independently and collaboratively in a team-oriented setting.
Demonstrated experience delivering at least five different types of billable projects.
Ability to travel up to 25% as required.
Work Environment
This role follows a hybrid working model. Team members are expected to be in the office three days a week (Tuesday, Wednesday, and Thursday), with flexibility for remote work on other days.