Overview
A service designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications, and complete the service onboarding to the respective tools, process, services and people for a successful go-live.
Contract - 6 months (high potential to extend further)
Location - Waterside (UB7 0GB) (2-3 days per week onsite)
Pay - attractive daily rate (inside IR35)
Roles and Responsibilities:
1. Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'.
2. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentation required for service support and service operations.
3. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services.
4. Establish and document the non-functional, service specifications and tool specifications for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered.
5. Ensure that the knowledge trans...