Location: London, Birmingham, Manchester, Leeds (On-Site)
Type of Contract: Full Time / permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: Senior Student Success Tutors (SSSTs) directly manage Student Success Tutors (SSTs) and ensure high quality delivery of timely student services across academic levels. To ensure that SST provide the highest levels of pastoral, learning and IT support to students, inside and outside the classroom.
About the role:
* To line manage SST’s in their duties to support student success
* Collaborate with the Faculty Manager to ensure SSTs are scheduled for the appropriate ratio of in-class support sessions and individual Moodle appointments
* Timely completion of complex team queries, such as assessment submissions, action logs, withdrawals and authorised absences
* Collaborating with the Associate Dean – Student Success who has dotted line management (direct or indirect), to support and advance student success initiatives
* Respond to complex student concerns in timely manner and check shared data and live trackers are updated and accurate
* To collaborate with GBS colleagues on workshops, events, career student events, to enhance the student experience
About You:
* Experience of directing and overseeing academic student support functions and coaching with a strong sense of service delivery and a customer/student focused approach
* Proficiency in MS Office applications such as Excel, Word, Outlook Mail. Experience of working in a widening participation environment
* Ability to work independently and supervise as part of a team. Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organisational and conflict management skills
* Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters. Maintain working relationships with appropriate boundaries
* Ability to be flexible to work days, evenings and weekends as required.
* Evidence of a professional approach in a student or customer focused service
* Be committed to working as part of a team, be responsive to changing student and business needs
* Evidence of a proactive outlook to work in an agile environment, and work under pressure to meet deadlines
What we offer:
* 25 days annual leave, plus 8 public holidays
* 1-day extra leave per year of service, up to a maximum of 5 days
* Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
* Perks@Work discounts platform, wellbeing centre and much more
* Reward and recognition programme
* £500 award employee referral scheme
* Discretionary annual performance bonus
GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
This role is not eligible for visa sponsorship!
About Us
GEDU Global Education is a dynamic and innovative group of education providers.
Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.
Job Info
* Job Identification 25440
* Posting Date 01/30/2026, 08:58 AM
* Degree Level Bachelor's Degree
* Job Schedule Full time
* Locations Norfolk House, Birmingham, B5 4EG, GB St George House, Leeds, LS1 3DL, GB Global Education house, London, E15 2JA, GB 891 Greenford Road,, London, Greater London, UB6 0HE, GB Universal Square, Manchester, M12 6JH, GB
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