Technical support - 2nd line - Temporary
Location: Eastleigh / Southampton (Hybrid)
Hours:
* Rotating shift pattern: 4 days on / 4 days off
* Coverage Monday to Sunday, 06:00 - 23:00
* Current shifts:
o 7:00am - 7:00pm
o 8:00am - 8:00pm
o 9:00am - 9:00pm
Duration: This is an ongoing position
Salary: £27000- pro rata
This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.
Key Responsibilities
* Respond to customer queries via calls, emails, and web portal
* Investigate and resolve technical issues, escalating when necessary
* Log and manage cases from start to finish, maintaining clear documentation
* Contribute to knowledge base updates and team knowledge sharing
* Collaborate with internal and global support teams
* Participate in continuous improvement initiatives
Required Skills & Experience
* 18 months -2+ years' experience in technical helpdesk/support
* Strong customer service and communication skills
* Experience with Windows operating systems and basic networking
* Analytical and problem-solving abilities
* Ability to work effectively in a high-paced team environment
Desirable
* Experience with SQL / database management
* Knowledge of payment systems or retail operations
* Additional language skills (Spanish or French)
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