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Site reliability engineer

London
Sermo
Site reliability engineer
Posted: 10 July
Offer description

500+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally.

That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives—is an incredible feeling. Join us!

What we’re about:

* Community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners — and we’re growing every day.
* Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways.
* Collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, don’t take ourselves too seriously, and are always trying to make our customers crack a smile.

About the role

We are looking for a highly qualified and skilled engineer to join our team. You will be responsible for monitoring the performance and reliability of our applications and will play a key role in resolving any issues that arise. We expect you to be a backend tech-savvy professional, curious about new digital technologies, and eager to combine usability with performance.

You will work with a team of highly skilled professionals with a high drive for better and faster solutions. You will assist in maintaining and enhancing our physician community platform, ensuring optimal functionality and user experience, with many new features planned for development.

Primary responsibilities:

* Monitor existing applications by building dashboards and reports
* Maintain existing alarms and create new ones to monitor application health, mainly on AWS
* Integrate with third-party systems to improve monitoring and reporting
* Manage the OPSgenie rotation schedule(s) and participate in rotations for mission-critical systems
* Collaborate with IT and security network specialists for cohesive monitoring
* Work with development engineers to implement application service monitoring across all product offerings and CI/CD pipelines
* Participate in daily stand-ups with the engineering team

Minimum requirements:

* Proficiency in English, both written and verbal
* 2+ years of experience in a similar role
* At least 3+ years of experience with hosting on AWS infrastructure
* Extensive experience with Datadog (APM, Logging, RUM, Database Monitoring, Watchdog)
* Experience with Docker infrastructure, mainly on AWS
* Experience with deployment pipelines and managing short-lived environments
* Self-motivated and eager to solve technical challenges
* Ability to work independently and as part of a team

Bonus requirements:

* Experience with Docker, Grafana, Seq, Asp.Net Core, PostgreSQL, RedShift, Office 365, Etlworks, Metabase, Power BI, Solr, SIEM systems like Microsoft Sentinel, AWS GuardDuty

About Sermo:

Sermo transforms physician experience and insights into actionable healthcare community data. Engaging over 1.3 million healthcare professionals across 150 countries, Sermo provides a social platform for impactful peer-to-peer collaboration and discussions. We offer on-demand access to physicians through proprietary technology to generate business intelligence for pharmaceutical, healthcare, and medical communities. Learn more at www.sermo.com.

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