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Brand Specialist (Supervisor) - Progressive Accessories, London
Client: Selfridges
Location: London, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: eaf0da473dc5
Job Views: 5
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
Brand Specialist (Supervisor) - Progressive Accessories
Job Introduction
As Brand Specialist you will:
* Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
* Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives, and other info to help drive sales and deliver product knowledge through training.
* Take responsibility for tasks that may go beyond role expectations, spot opportunities to improve business, customer service, and retail standards.
* Follow health and safety procedures and security protocols, actively preventing stock loss.
* Adapt to daily challenges. This flexible role may require working in different departments, bringing your service excellence and collaborative spirit.
* Build and develop your own client base by using your exceptional service skills to nurture customer relationships through personalized service.
A bit about you:
* You are driven by numbers, with sales, CRM, and NPS targets. Even if you haven't had extensive exposure to this data, you have curiosity and a desire to learn.
* You are a great communicator, passionate about our products, capable of delivering inspiring brand training to your team.
* You are well-informed about competitors and market trends.
* You are recognized as a sales and service expert.
* You are collaborative, keeping your team informed about successes, challenges, and customer feedback.
* You are approachable, a leader in your department, invested in your team, and available for support and coaching.
* You take pride in your store, responsible for stock replenishment, maintaining standards, and inspiring others.
* You embody our values, being a trusted and respected colleague.
This role requires flexibility, as responsibilities may change according to business needs.
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