Location
Winscombe, Somerset (onsite role)
Role Profile
Your responsibilities as a Network Manager will be:
* Be responsible for the day-to-day operation, support, and continuous improvement of the our IT systems and digital services.
* Manage and develop the on-site IT support team, providing clear direction, coaching, and performance management.
* Own service quality, availability, and user experience, ensuring incidents and problems are managed effectively and underlying issues are addressed.
* Act as the senior on-site escalation point for IT issues, service concerns, and incidents.
* Contribute to and deliver our IT and digital strategy in collaboration with senior leadership, ensuring alignment with educational, safeguarding, and operational priorities.
* Work with the Head of IT Services to prepare, forecast, and manage IT budgets.
* Maintain oversight of the our infrastructure, cloud services, applications, and data, ensuring resilience, continuity, and security.
* Own cyber security controls and data protection responsibilities.
* Develop and maintain business continuity and disaster recovery arrangements for IT services.
* Manage relationships with suppliers and third-party service providers, ensuring value for money and service quality.
* Ensure appropriate documentation, asset records, and technical knowledge are maintained.
Technical Knowledge
* Windows 10 and Windows 11
* Windows Server 2019 and 2022, including hybrid environments
* Microsoft 365 services, including Exchange Online, Intune, and identity platforms
* Active Directory, Group Policy, and directory services
* Networking technologies including TCP/IP, VLANs, switching, routing, firewalls, VPNs, and WAN connectivity
* Wired and wireless enterprise networking environments
* Virtualisation and cloud platforms, including on-prem and Azure-based services
* Backup, recovery, and resilience technologies
* Virtual desktop and remote access technologies, including AVD or equivalent
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