Job title: Child Contact Centre Administrator and Receptionist
Location: Bournemouth
Employment type: Part-time
Working hours: 30 Hours per week (Monday-Friday)
Salary: £19,047.60 – £19,827.60 per annum
Interview date(s): 10.03.2026
About us: YMCA Bournemouth is a part of a global organisation making a real difference at a local level in Bournemouth, Christchurch, and Poole. We are dedicated to creating inclusive, diverse, and forward-thinking services that address the needs of our community. Our work spans key areas such as Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing, all with the aim of enabling individuals to reach their full potential in mind, body, and spirit.
About the position:
We are looking for a Child Contact Centre Administrator and Receptionist to join our team and provide an efficient, professional administrative service to clients, staff and others using the Contact Centre. As part of the role, you will work within the Contact Centre ensuring professional relationships are established and maintained with families whilst setting up family time from initial enquiry to pre-contact visit, and beyond, liaising with other professionals if required.
This role will involve:
* Dealing with telephone enquiries
* Ensuring all information is recorded securely on the database
* Being a deputy designated safeguarding lead
* Acting as Relief Contact Supervisor if required
* Compiling quarterly data returns and submitting them to NACCC
What we’re looking for:
You will be a passionate and motivated inividual who is driven by our mission to empower individuals and create stronger communities.
Skills and competencies:
* Sound knowledge of safeguarding and child protection, equal opportunities, data protection, confidentiality, health and safety
* The ability to communicate with a variety of stakeholders by telephone, email or in reports
* Effective use of IT packages for word processing, data handling and spreadsheets
Personal attributes:
* Empathy and understanding of the needs of parents and carers
* Resilience when dealing with challenging situations
* Committed to making a positive difference in the lives of children, young people and families
Qualifications and experience:
* GCSE English and maths (essential)
* Safeguarding level 3 or willingness to train (essential)
* First aid trained (desirable)
* Risk assessment experience (desirable)
If you’re a motivated team player who shares our values and wants to be part of a supportive, impactful organisation, we’d love to hear from you!
* Contribute to meaningful services and make a lasting, positive impact
* Join a passionate and supportive team that shares commitment to make positive change and build stronger communities
* Ongoing training and development opportunities to help you expand your skills and make an impact in your role
* Enjoy a range of benefits including a competitive pension contribution, free access to YMCA Bournemouth’s counselling service, discounted gym memberships and café discounts. Plus, enjoy discounts on holiday activity clubs, children’s parties, preschool services, and room, facility and minibus hire. Please note that employee benefits are subject to change.
Additional information:
* The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.
* Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.
* The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.
* If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly.
* Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.
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