We re champions of the North West and we re proud that it s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West s electricity network operator, it s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all. We re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry s most difficult challenges. Come and be part of our team and make a difference. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride. Our Network and Telecommunications team has a fantastic opportunity for a Support Administrator to join them. Appointment to this role will be as a 12 month fixed term contract. The role can be based from either Preston or Salford, your working week will be split across the two locations. Our Role This role provides support to a team of engineers and technicians to ensure that challenging service levels are met. This is in projects, maintenance and fault repair of the telecommunication networks. As the Support Administrator you will provide a full administrative support service which includes: Managing the team mailbox, resolving queries, requests and issues; Managing the purchasing processes that support activities in both projects and operations; Collating data for field team packs of work; Supporting the team with financial administrative tasks including project forecast data inputting and checking; Supporting the team with project administrative tasks including noting actions and chasing action resolution with various stakeholders; Inputting, collating and checking of data to enable reporting and statistics creation; Managing Telemetry and Telecoms standby rota updates. What we re looking for Administration experience; Experience of Microsoft Office tools including Outlook, Word, Excel, and Access; Knowledge of SAP and CAD (desirable); Knowledge of Sunrise and NMS (DMD) Fault recording and asset record updates (desirable); The ability to prioritise your own workload and work to deadlines; Excellent attention to detail; Strong communication skills both verbal and written; The ability to engage at all levels within the organisation. Interviews will be held w/c 07 July 2025. What we re offering As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes: An annual bonus scheme 25 days annual leave increasing with length of service Private Healthcare An employee rewards portal offering discounts on several well-known brands A market-leading contributory pension scheme Employee assistance programme Opportunity for professional development through our L&D function. Our people are important to us and we re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that s representative of the communities we serve. For us, embracing our differences is what makes us stronger. Should you require any additional support with your application, or any adjustments please contact our Recruitment team at careers@enwl.co.uk or on 0845 366 0092 (option 2) Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Disclosure and Barring Service (DBS) check and a Drug & Alcohol test. We reserve the right to close this vacancy early. We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.