Parking Services Officer – Manchester City Council. Working hours: 35 hours per week. Contract: Permanent. Closing date: 10 November 2025. Interview method: in person.
Responsibilities
* Act as the primary point of contact for parking challenges, investigations and appeals presented to the service.
* Review and respond to challenges to parking and bus lane/gate PCNs.
* Administer residents' parking schemes for the city.
* Manage cases through the debt recovery process.
* Represent the council at Traffic Penalty Tribunal hearings.
* Exercise devolved powers from the DVLA to take enforcement action against untaxed vehicles.
* Enforce Blue Badge fraud measures.
* Issue parking suspensions and dispositions.
Qualifications
* Strong communication skills – clear, concise, accurate, with ability to promote understanding.
* Analytical skills – absorb, understand and assimilate complex information; compare multiple sources.
* Good literacy and numeracy skills for calculations, letters and documentation.
* Problem solving and decision making – effective day‑to‑day decisions, ownership and escalation of issues.
* ICT skills – proficiency in multiple applications, systems and associated software packages.
* Administrative skills – ability to produce accurate letters and documentation.
* Two references required with at least three years' history.
Benefits
* Generous holiday allowance – up to 26 days annual leave plus bank holidays; increases to 31 after five years; option to purchase up to two more weeks.
* Pension – UK local government pension scheme with additional top‑up options; life cover three times salary.
* Enhanced parental and carers leave.
* Discounts on shopping, holidays, phone contracts, cycle‑to‑work scheme, free flu jabs and eye tests.
* Learning and development – workshops, training, apprenticeships and qualifications.
* Health and wellbeing support.
* Volunteering leave – up to three days pro‑rate paid.
Contact
For an informal discussion, contact hiring manager Laura Skinner at 07814 086601 or laura.skinner@manchester.gov.uk.
Diversity & Accessibility
We’re a disability‑confident employer and champion diversity. Please let us know if you need interview adjustments or accessible formats through our ReciteMe tool.
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