Enrolment Team Manager – St Albans or Brighton Salary: £40,000 bonus Hours: Monday–Friday, 12:30 – 9:00 pm (late shift) with 1 weekend in 3, 9:00 – 5:30 pm Are you a proven sales leader with experience in fast-paced contact centre environments? Do you thrive on coaching teams, driving performance, and hitting ambitious targets ? We’re looking for an Enrolment Team Manager to lead a high-performing team of seven Enrolment Specialists, driving sales growth, conversion, and an exceptional customer experience. This role is onsite in St Albans or Brighton and operates within a late shift pattern with rolling weekend coverage. It’s perfect for someone who can hit the ground running, lead by example, and thrive in a dynamic, target-driven environment. What you’ll do: Lead and coach a shift team of Enrolment Specialists to deliver sales growth and exceptional customer experience. Manage daily production metrics including call volumes, talk time, speed to lead, contact rates, and CRM hygiene. Drive performance across all sales funnel stages: enquiry, contact, application, and enrolment. Conduct real-time and structured coaching, including call reviews, to embed sales techniques and behaviours. Chair daily huddles and standups to review performance, pipeline, and dialler strategy. Act as first line escalation point for student or process queries, ensuring swift resolution. Produce accurate performance reporting and maintain adherence to SOPs, compliance, and partner university expectations. About you: Proven sales leadership experience in a contact centre or high-volume sales environment. Track record of coaching teams to exceed sales targets. Highly proficient in Salesforce and dialler systems. Strong analytical skills with the ability to interpret KPIs and funnel data. Comfortable operating in shift-based and weekend environments. A team player who motivates and inspires colleagues to achieve excellence. Why Join HEP? You’ll be joining an organisation committed to expanding access to high-quality, affordable, workforce-related higher education. Your work will directly support our partners’ success — and the futures of thousands of students. This is a hands-on leadership role for someone ready to make an immediate impact in a fast-moving, results-driven environment. If you are passionate about leading teams, driving conversion, and achieving results, we want to hear from you. What You’ll Get Salary £40,000 bonus Leave – 28 days annual leave rising with tenure. Company pension – 6% employer contributions Employee discounts – including store discounts and exclusive HigherPerks deals Free flu jabs – keeping you healthy year-round Free gym membership – support your health and wellbeing Health & wellbeing programme – 24/7 Care and Connect support Subsidised On-site parking – hassle-free commuting Referral programme – earn rewards for recommending great talent (T&Cs apply) Sick pay – support when you need it Apply today and help us shape the future of higher education! HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.