Job Description
The Oil and Gas Engineer is responsible for commissioning and servicing Synergy systems and COEX camera systems primarily on Oil and Gas installations, but also supporting other sectors.
The role includes the comprehensive testing and repair of equipment, troubleshooting customer-reported issues both onsite and offsite, ensuring quality standards are met, and delivering highly technical and complex hardware and software solutions.
Duties and Responsibilities
Principal Accountabilities
1. Commissioning Synectics equipment on customer sites in the UK, overseas, and offshore.
2. Installing and commissioning security systems to a pre-defined specification.
3. Investigating and resolving onsite faults.
4. Testing equipment and systems pre-deployment, recording test results, and ensuring compliance with quality standards.
5. Troubleshooting and conducting root cause analysis for system or equipment faults, including repairing or escalating issues as necessary.
6. Managing customer return repairs (RMA), diagnosing faults down to component level, performing repairs onsite or at the company base, and preparing equipment for return to the customer.
7. Training engineers, operators, supervisors, and managers on the use of Synectics solutions.
8. Knowledge sharing with other engineers regarding specific technical information and troubleshooting techniques.
9. Liaising with the sales team for system upgrades and other development opportunities.
10. Producing technical documents, manuals, and risk and method statements when required.
11. Completing site documentation, reports, and time sheets on a daily/weekly basis.
12. Communicating with customers via telephone, email, and in person.
13. Working with Synectics Technology Centre (STC) to test, validate, and deliver third-party software integrations.
14. Providing feedback to enable process improvements within operations.
15. To be an ambassador of Synectics’ behaviours and values which are: we are human, we are customer driven, we are enterprising and we are honourable.
16. Any other reasonable duties as directed by management
Key Skills and Requirements
17. Excellent customer service skills in all forms of communication.
18. Level-headed, able to work under pressure.
19. Strong time management skills.
20. Analytical mind, able to use own initiative to troubleshoot and problem solve.
21. Strong planning and organisational skills.
22. Able to work alone and as part of a team.
23. Able to gather and analyse data effectively, working well within multi-departmental teams.
24. Self-motivated, keen to learn about new products and technologies.
25. Willing and able to work offshore and abroad at short notice.
26. Willing and able to work overtime and out of hours as required.
Qualifications and Experience
27. Competence in Explosive Atmospheres (COMPEX).
28. Knowledge and experience of electrical safety (Electrical Engineering, 18th Edition).
29. Knowledge and experience of oil and gas industry and equipment
30. Knowledge and experience of IP video systems and CCTV installation.
31. Windows-based operating systems, including Windows 10 and Windows Server 2016.
32. IP Networking (IP addressing, sub netting, routing, TCP, UDP, multicast).
33. Microsoft qualifications (MCSA, MCSE, MCITP).
34. Database knowledge (DB2, SQL).
35. Experience working in a client-facing technical role.
36. Experience working offshore.
37. CRB Clearance.
Eligibility for Employment in the UK
In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received by Synectics.
Our Commitment to Equality and Diversity
Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.