Operations assistant

Company Description Travel Editions Ltd is a specialist travel company offering cultural journeys, short breaks, and extended escorted tours designed for curious travellers rather than tourists. The company focuses on authentic experiences, knowledgeable tour leaders, and well-planned itineraries that highlight history, art, and local culture. Trips are curated to appeal to people who value learning, comfort, and thoughtful organization over mass-market tourism. Travel Editions Ltd emphasises personal service, attention to detail, and high-quality customer care at every stage of the travel experience.

Role Description This is a full-time, fully remote Operations Assistant role. The Operations Assistant will support the delivery of escorted tours, including all supplier coordination right through to final travel documentation. Day-to-day responsibilities include:

• Prepare and distribute rooming lists/manifests etc within agreed deadlines.
• Reconfirm all tour services, including accommodation, transport, entrances and guide services, ensuring accuracy
• Create departure documents using Tigerbay.
• Issue departure documents to clients and tour information packs to tour managers and lecturers.
• Communicate tour amendments and operational updates to clients.
• Manage room and seat allocations/maintain accurate stock control within Tigerbay.
• Process special requests and allocation requirements, ensuring these are actioned efficiently.
• Maintain accurate filing and record-keeping of all tour correspondence and documentation.
• Keep package report up to date to ensure everyone in the Operations team is aware with what is going on.
• Regularly liaise with tour managers and lecturers regarding upcoming tours.
• Conduct hotel and supplier visits when required to support quality assurance and product knowledge.

Salary - £25,000 - £30,000

Qualifications

• Strong interpersonal skills and the ability to build effective relationships with suppliers, and colleagues.
• Proven operations and operations management skills, ideally within travel, hospitality, or a related service environment.
• Sound analytical skills to interpret data, manage allocations, and resolve operational challenges efficiently.
• Clear and professional communication skills, both written and verbal, with strong attention to detail.
• Organizational and time-management abilities, with capacity to handle multiple tasks and deadlines.
• Proficiency with common office software (e.g., MS Office) and comfort using booking or CRM systems.
• Previous experience in travel operations or tour coordination is desirable but not essential.
• Relevant education or training in travel, tourism, business, or a related field is an advantage.