Service Controller We are seeking an experienced service controller for a fast growing and well established office technology provider. The key focus of the role is to support the overall function of the Service department ensuring customer’s requests relating to after sales service are processed quickly efficiently and professionally. Key Responsibilities * Overall responsibility for the allocation of jobs to the field engineer workforce * Ensure all engineers are utilised in a productive and cost-effective manner to ensure maximum productivity * Building a trusted and effective relationship with field-based workforce * Handling incoming calls from customers and logging jobs as required. * Managing the daily incoming workload to ensure that all customer targets are reached and onsite “booking in” requirements met. * Manage all parts requests to ensure those calls requiring a second visit are managed efficiently and completed at the earliest opportunity * Keeping customers appraised at all times, using a variety of communication methods (verbal, email, portal updates) * To proactively manage customer expectation, particularly where external events mean SLA is at risk * Ensuring all completed calls are processed and updated effectively to ensure appropriate invoicing. * Assist in the handling of installation activity and parts distribution * Management of allocation and co...