Head of Customer Service
Location:Peterborough (Full-Time, Office-Based)
Salary:£60,000 per annum(dependent on experience)
Reporting to:Chief Executive Officer (CEO)
About Trade Mastermind
Trade Mastermind is the UKs leading business education and coaching organisation for the construction and trade industry. Founded by BBCThe Apprenticewinner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370400% business growth.
With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.
Our mission is simple:
To transform trades business owners into world-class entrepreneurs.
We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the worlds first dedicated university for trades - featuring a 300-person event arena, professional podcast studios, and Cambridgeshires first rooftop business venue.
The Role
As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retentio...